Hello, thanks for shopping with me.
I normally ship your item within 1-3 business days.
Please be aware that hand crafted and natural products sometimes contain variations and differences that give each piece its own character. To me, this is what makes them so special. Each item is one of a kind and I hope it will soon become one of your favorites.
If you are not completely satisfied with your purchase simply return the item to us in its original unused condition within 14 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund or replace an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.
Custom dues, VAT or duty fees will be your responsibility and are NOT included in the listing price. We are not registered to collect VAT. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service.
Each country may have different fees so be sure you know what they may be before ordering. I will ship your order within 1-3 days first class international, please let me know when you receive it safely. Depending on the destination it may take up to 4-8 weeks to be delivered.
Please contact us at BitsofftheBeach (at) comcast.net for any additional questions.